PLEASE READ THE FOLLOWING TERMS AND CONDITIONS OF USE CAREFULLY BEFORE USING THIS WEBSITE. All users of this site agree that access to and use of this site are subject to the following terms and conditions and other applicable law. If you do not agree to these terms and conditions, please do not use this site.
Hours of Operation
RDS offices are open M-F 8:00AM - 5:00PM Pacific Standard Time.
However online ordering is available 24 hours a day.
RDS ships via UPS from Burbank, CA. Packages shipped via UPS Ground to the Great Los Angeles Area typically arrive in 1 business day, however UPS has up to 5 business days to deliver Ground packages. Most items are stocked locally, therefore they are available for same-day pickup in-store.
Out of Stock Policy
- The most important thing to keep in mind when ordering is that our stock balances fluctuate throughout the day with sales demand and stock that we receive from the manufacturers. Items are constantly being sold and our stock is constantly being replenished. If the item is identified as "Out of Stock", we can special order the item for you and ship it as soon as we get it. Most items ship same day.
- Just because the item you ordered is NOT identified as out-of-stock does not necessarily mean that it will be in-stock at the moment you order it. We will notify you if the item you ordered is out-of-stock. We first try to reply via email and give you 3 days to reply. If we have not heard from you we will then try to call you at the numbers you provide with your order. Be sure to give us your current email address and phone number.
- Some items are listed for sale on our web site that have not been released from the manufacturer yet. We place these items on the web site so that consumers may pre-order the items. Preorders are reserved with payment up front on a first come, first served basis. You may also request to be placed on a notify list and we will let you know when products are in-stock and available for delivery. Be advised that prepaid orders always get priority for delivery.
- Many out-of-stock items are excellent products and are available for purchase, but we do not always stock these items in inventory. We will be happy to special order these items for you in a timely fashion. Again, most items ship on the same day the product is ordered.
We accept purchase orders from clients such as non-profit institutions (hospitals, universities, museums, governmental agencies, etc.), or to private sector customers placing orders of $1K or more.
We offer a 30 day money back guarantee on almost every product we offer. Please call customer service at (818) 848-4808, in advance to obtain an RMA number (Return Merchandise Authorization) within 30 days of purchase date.
Return merchandise with RMA number written on the outside of the package to:
(print RMA number Here)
1808 W Olive Ave
Burbank, CA 91506
Upon approval, refunds will be made within 15 business days. Refunds will be issued according to the original payment method.
A 15% restocking fee will be applied to returns of non-defective product.
NOTE: Returns sent with no RMA number, missing, damaged, or incorrect product will be refused. RMA numbers will not be issued for returns with opened non-defective product.
Customer assumes all costs in shipping to us, and we assume the cost in shipping back to the customer. All replacement/repaired products are shipped FedEx Ground unless a rush is requested. The cost of such a shipping upgrade is to be paid by the customer prior to shipment.
We suggest you contact our tech support team first by posting a question in our Help Desk to determine whether the item is indeed defective before shipping. Then make an online return merchandise authorization (RMA) request. See Return Policy for more details. No phone call or email is necessary!
90-Day Warranty Manufacturer Warranty
All products (unless specifically stated otherwise), carry an implied, industry-standard 90-Day warranty against defects due to manufacturing or failure. Warranty does not include any use of the product that does not fall into the designed use of the product as intended by the manufacturer.
Manufacturers sometimes offer additional warranty for the following products: Glyph drives and Avastor drives. Customers should contact the manufacturer after warranty expires.
Order Cancellation Policy
Please submit any cancellation via email to email@example.com, or call on our business phone at (818) 848-4808.
Email cancellations must contain the following: First name, last name, order number, and email address. This information must be identical to the information originally submitted on your order. Please provide contact information so that we may contact you if we have questions in regards to canceling your order.
Every effort will be made to accommodate the cancellation of your order, providing your order has not been charged and/or shipped out. In the event that a cancellation was submitted (via email or phone), and your order was shipped out after, we will gladly refund the complete balance charged including shipping. However, if the cancellation was documented as received after the order was shipped, we will refund the merchandise total less shipping.Copyright
The entire content included in this site, including but not limited to text, graphics or code is copyrighted as a collective work under the United States and other copyright laws, and is the property of Recording Data Service, LLC. The collective work includes works that are licensed to Recording Data Service, LLC. Copyright 2003, Recording Data Service, LLC ALL RIGHTS RESERVED. Permission is granted to electronically copy and print hard copy portions of this site for the sole purpose of placing an order with Recording Data Service, LLC or purchasing Recording Data Service, LLC products. You may display and, subject to any expressly stated restrictions or limitations relating to specific material, download or print portions of the material from the different areas of the site solely for your own non-commercial use, or to place an order with Recording Data Service, LLC or to purchase Recording Data Service, LLC products. Any other use, including but not limited to the reproduction, distribution, display or transmission of the content of this site is strictly prohibited, unless authorized by Recording Data Service, LLC. You further agree not to change or delete any proprietary notices from materials downloaded from the site.Trademarks
All trademarks, service marks and trade names of Recording Data Service, LLC used in the site are trademarks or registered trademarks of Recording Data Service, LLCWarranty Disclaimer
This site and the materials and products on this site are provided "as is" and without warranties of any kind, whether express or implied. To the fullest extent permissible pursuant to applicable law, Recording Data Service, LLC disclaims all warranties, express or implied, including, but not limited to, implied warranties of merchantability and fitness for a particular purpose and non-infringement. Recording Data Service, LLC does not represent or warrant that the functions contained in the site will be uninterrupted or error-free, that the defects will be corrected, or that this site or the server that makes the site available are free of viruses or other harmful components. Recording Data Service, LLC does not make any warrantees or representations regarding the use of the materials in this site in terms of their correctness, accuracy, adequacy, usefulness, timeliness, reliability or otherwise. Some states do not permit limitations or exclusions on warranties, so the above limitations may not apply to you.Limitation of Liability
Recording Data Service, LLC shall not be liable for any special or consequential damages that result from the use of, or the inability to use, the materials on this site or the performance of the products, even if Recording Data Service, LLC has been advised of the possibility of such damages. Applicable law may not allow the limitation of exclusion of liability or incidental or consequential damages, so the above limitation or exclusion may not apply to you.Typographical Errors
In the event that a Recording Data Service, LLC product is mistakenly listed at an incorrect price, Recording Data Service, LLC reserves the right to refuse or cancel any orders placed for product listed at the incorrect price. Recording Data Service, LLC reserves the right to refuse or cancel any such orders whether or not the order has been confirmed and your credit card charged. If your credit card has already been charged for the purchase and your order is cancelled, Recording Data Service, LLC shall issue a credit to your credit card account in the amount of the incorrect price.Term; Termination
These terms and conditions are applicable to you upon your accessing the site and/or completing the registration or shopping process. These terms and conditions, or any part of them, may be terminated by Recording Data Service, LLC without notice at any time, for any reason. The provisions relating to Copyrights, Trademark, Disclaimer, Limitation of Liability, Indemnification and Miscellaneous, shall survive any termination.Notice
Recording Data Service, LLC may deliver notice to you by means of e-mail, a general notice on the site, or by other reliable method to the address you have provided to Recording Data Service, LLC.Miscellaneous
Your use of this site shall be governed in all respects by the laws of the state of California, U.S.A., without regard to choice of law provisions, and not by the 1980 U.N. Convention on contracts for the international sale of goods. You agree that jurisdiction over and venue in any legal proceeding directly or indirectly arising out of or relating to this site (including but not limited to the purchase of Recording Data Service, LLC products) shall be in the state or federal courts located in Los Angeles County, California. Any cause of action or claim you may have with respect to the site (including but not limited to the purchase of Recording Data Service, LLC products) must be commenced within one (1) year after the claim or cause of action arises. Recording Data Service, LLC's failure to insist upon or enforce strict performance of any provision of these terms and conditions shall not be construed as a waiver of any provision or right. Neither the course of conduct between the parties nor trade practice shall act to modify any of these terms and conditions. Recording Data Service, LLC may assign its rights and duties under this Agreement to any party at any time without notice to you.Use of Site
Harassment in any manner or form on the site, including via e-mail, chat, or by use of obscene or abusive language, is strictly forbidden. Impersonation of others, including a Recording Data Service, LLC or other licensed employee, host, or representative, as well as other members or visitors on the site is prohibited. You may not upload to, distribute, or otherwise publish through the site any content which is libelous, defamatory, obscene, threatening, invasive of privacy or publicity rights, abusive, illegal, or otherwise objectionable which may constitute or encourage a criminal offense, violate the rights of any party or which may otherwise give rise to liability or violate any law. You may not upload commercial content on the site or use the site to solicit others to join or become members of any other commercial online service or other organization.Participation Disclaimer
Recording Data Service, LLC does not and cannot review all communications and materials posted to or created by users accessing the site, and is not in any manner responsible for the content of these communications and materials. You acknowledge that by providing you with the ability to view and distribute user-generated content on the site, Recording Data Service, LLC is merely acting as a passive conduit for such distribution and is not undertaking any obligation or liability relating to any contents or activities on the site. However, Recording Data Service, LLC reserves the right to block or remove communications or materials that it determines to be (a) abusive, defamatory, or obscene, (b) fraudulent, deceptive, or misleading, (c) in violation of a copyright, trademark or; other intellectual property right of another or (d) offensive or otherwise unacceptable to Recording Data Service, LLC in its sole discretion.Indemnification
You agree to indemnify, defend, and hold harmless Recording Data Service, LLC, its officers, directors, employees, agents, licensors and suppliers (collectively the "Service Providers") from and against all losses, expenses, damages and costs, including reasonable attorneys' fees, resulting from any violation of these terms and conditions or any activity related to your account (including negligent or wrongful conduct) by you or any other person accessing the site using your Internet account.Third-Party Links
In an attempt to provide increased value to our visitors, Recording Data Service, LLC may link to sites operated by third parties. However, even if the third party is affiliated with Recording Data Service, LLC, Recording Data Service, LLC has no control over these linked sites, all of which have separate privacy and data collection practices, independent of Recording Data Service, LLC. These linked sites are only for your convenience and therefore you access them at your own risk. Nonetheless, Recording Data Service, LLC seeks to protect the integrity of its web site and the links placed upon it and therefore requests any feedback on not only its own site, but for sites it links to as well (including if a specific link does not work).